ITIL

Engl., Abbr. For "IT Infrastructure Library": Collection of Best Practices or Good Practices in a series of publications describing the possible implementation of IT Service Management (ITSM) and now internationally recognized as the de facto standard. The rule and definition work describes the processes required for the operation of an IT infrastructure, the organizational structure and the tools.

Includes service support processes and service delivery processes.

Author: OGC (Office of Government Commerce) in Norwich on behalf of the British Government

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