application operators

In contrast to the traditional solution islands, a single SW used in the SaaS model is used by a large number of different customers. Customer data, however, is cleanly separated from each other and protected from each other's insight and access.
This must be guaranteed by the SaaS provider to its customers. In a back-to-back agreement, the SaaS provider secures himself from his application operator.

In addition to this essential task, the application operator performs a whole series of other tasks: He ensures that any errors are corrected (direct interface to the ISV). Furthermore, he is responsible for ensuring that the software used is kept up to date at the current version level SaaS customers are not worried about necessary
Software updates.

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