HelpDesk

First aid. Always at hand.

Employees want to report a broken lamp, tenants are annoyed about the dirty elevator, a customer wants to set a service date and IT wants to have a new server cabinet installed - with the module IMSWARE Helpdesk, all have a central point of contact to wishes, hints and messages safely to transfer. Simple and web-based. Or via app.

 

Our help desk adapted to your needs

Your data at a glance. At any time.

Access first

So that everyone can report from anywhere, IMSWARE Helpdesk is web-based. Whether on PC, laptop, tablet or smartphone, whether Windows, Linux or macOS, whether Android, Blackberry or iOS, IMSWARE Helpdesk is available on every platform - quite simply in the browser, even with a free one if desired APP, So everyone can react. Anytime, anywhere, with any device.

Usability first

If something is not as it should be, quick help is needed. IMSWARE Helpdesk is designed so that everyone can use the module. As a result, defects, tips and requests
reported much faster and more reliably and can also be processed faster. The effect: security and quality increase, costs decrease.

Integration first

IMSWARE Helpdesk integrates seamlessly into the process processing of IMSWARE. This means that all reports are recorded centrally, can be planned sensibly, can be easily prioritized, assigned and tracked, and at the same time the reporting parties can see the progress at any time. This saves inquiries and speeds up success.

  •   Web portal for flexible access
  •   High usability
  •   Extensively customizable
  •   Easy integration into IMSWARE
  •   Easy connection to IMSWARE maintenance
  •   Transparent monitoring for detectors
  •   Clear status display for processors
  •   Revision-proof documentation
  •   Also available as an app

Helpdesk screenshots

Would you like to know more about IMSWARE modules?

Send us your requirements. Or call us: +49.2064.4986.0

Contact us now!

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